Service Policy

1. Overview

At SA EDUCATIONCONSULTANT, we are committed to providing high-quality education consultancy services to students in Pakistan who wish to study abroad. This service policy outlines the standards and expectations for the delivery of our services.

2. Service Delivery

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• Consultation: We offer personalized consultation sessions to help students choose the right course, university, and country based on their academic background, interests, and career goals.

• Application Assistance: We assist with the preparation and submission of university applications, including reviewing personal statements, recommendation letters, and other required documents.

• Visa Guidance: Our team provides guidance on the visa application process, including the preparation of necessary documents and advice on meeting visa requirements.

• Follow-Up: We maintain regular communication with students to keep them informed about the status of their applications and provide ongoing support until they are successfully enrolled in their chosen institution.

3. Customer Support

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• Availability: Our support team is available to assist students during our business hours: Monday to Saturday, 12 Pm to 7 PM PST).

• Contact Methods: Students can reach us via email at llc@sumairahmed.us or phone at +923284869672 for any inquiries or support needs.

• Response Time: We strive to respond to all inquiries within 24 hours during business days. Complex issues may take longer to resolve, but we will keep the student informed of the progress.

4. Service Standards

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• Accuracy and Integrity: We are committed to providing accurate and reliable information to our clients. All advice and guidance are based on the latest available data and our professional expertise.

• Confidentiality: We respect the privacy of our clients and ensure that all personal information is handled with the utmost confidentiality, in accordance with our Privacy Policy.

5. Client Responsibilities

 

• Timely Provision of Information: Clients are responsible for providing accurate and complete information in a timely manner to ensure that we can deliver our services effectively.

• Compliance: Clients must comply with all relevant requirements set by universities and visa authorities, including deadlines and document submissions.

6. Service Limitations

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• External Delays: We are not responsible for delays caused by external factors such as university processing times, visa office backlogs, or courier delays.

7. Updates to Service Policy

• We reserve the right to update or modify this service policy at any time. Clients will be notified of any significant changes via email or through our website.

8. Client Acknowledgment

• By engaging our services, clients acknowledge that they have read, understood, and agree to the terms of this service policy.